CSR Daimler AG in United Kingdom

Specific Customer Requirements togetder with IATF 16949 and ISO 9001: 2015 defines quality management system for automotive industry.

CSR Daimler AG overview

Customer Specific Requirements training is designed to improve understanding and competency with IATF 16949 requirements. IATF 16949 and Customer Specific Requirents define the fundamental quality system requirements for Automotive Industry Suppliers. All IATF 16949 requirements and the Customer Specific Requirements shall be addressed by the organization’s quality system. RQM Cert provide customized trainings according the followig requirements:

  • Customer Specific Requirements BMW Group
  • Customer Specific Requirements Daimler AG
  • Customer Specific Requirements FCA
  • Customer Specific Requirements Ford Motor Company
  • Customer Specific Requirements Groupe PSA
  • Customer Specific Requirements Groupe Renault
  • Customer Specific Requirements Volkswagen AG
  • Customer Specific Requirements Volvo Car Group

Training prerequisites - it is recommended that participants to have knowledge about IATF 16949 and ISO 9001 quality management system requirements.

Who Should Attend?

  • Top Management
  • Quality Managers
  • IATF 16949 Process Owners
  • Quality Engineers
  • Quality Supervisors
  • Production Leaders
  • Production Supervisors

Virtual Classroom Technical Requirements

To access a virtual classroom you must have the following:

  • PC or laptop with internet access
  • microphone and speaker (headset recommended)
  • webcam

Customer Specific Requirements Daimler AG - 1 day

Correlation between Specific Customer Requirements of the Merces Benz Special Terms and the IATF 16949, supplier responsibility and Daimler in terms of IATF 16949 requirements.Correlation between Specific Customer Requirements of the Merces Benz Special Terms and the IATF 16949, supplier responsibility and Daimler in terms of IATF 16949 requirements.

Mercedes Benz Special Terms 2020 - 2 days


  • Tools for Series Production Parts and Spare Parts Delivery
  • Supply of Spare Parts for Daimler Products
  • Regulations on the Payment of Start-up Costs and Additional Material Costs by Daimler


  • Production Process and Product Approval (PPA)
  • Quality Assurance. Implementation of a Quality Management System
  • Handling of Defective Deliveries Following Dispatch from the Production Plant
  • Failure mode and effects analysis (FMEA)


  • Delivery Call-of
  • General Packaging Regulation and Handling of Containers
  • Shipment of Goods
  • Communication with Daimler via Electronic Data Transmission (EDI) and Supplier Portal

Product Creation Process

  • Regulation Concerning the Provision, Testing and Exchange of Digital Product Data in the Development Process.

Sustainability and Environmental Protection

General Terms and Conditions Daimler - 1 day

  • Purchase Order, Delivery Schedules
  • Packing, Marking, Shipment
  • Pricing, Payment, Delivery Note and Invoice, Right of Retention
  • Delivery Dates and Time Limits
  • Irregularities, Delay in Delivery, Information
  • Force Majeure
  • Quality and Documentation
  • Inspection of Goods, Notification of Defects
  • Warranty
  • Insurance
  • Partial Invalidity, Governing Law, Place of Venue and Jurisdiction, Language

Supplier Quality Assurance Manual - 2 days

  • Supplier Quality Assurance Manual (SQAM), Responsability, Tasks
  • Quality acritivities prior to part and process approval (PPA), VDA-RGA Program, Supplier audits, Key Quality Characteristics, Inspection gauge requirements, Pre-Launch Control Plan and Launch Containment Plans
  • Production Process and Product Approval (PPA), Execution of the PPA Process, Identification/Labelling, Trigger for the PPA Process, PPA Documentation Submission Requirements, Deviations
  • Trial Series Support, Trial Product Measurement Requirements, Documentation to Accompany Parts
  • Production Launch Support, Rework and Sort of Non-Conforming Product
  • Corrective Action/Q-H:ELP
  • Gauge Standard
  • Supplier Evaluation System
  • Documents/References

Guideline for New Supplier - 1 day

  • Guidelines for New Suppliers (Mercedes-Benz Cars)
  • Potential Analysis
  • RFQ - Request for Quotation
  • Product Creation
  • Quality Processes
  • Series Production

Course Dates and Prices