ITIL 4 Practitioner: Relationship Management eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Key concepts

Understand the purpose and key concepts of the Relationship Management Practice, elucidating its significance in fostering effective communication and collaboration between the service provider and stakeholders.

Practice success factors

Introduce the practice success factors (PSF) and key metrics of the practice, crucial for evaluating the effectiveness and efficiency of Relationship Management in nurturing positive relationships and achieving organisational goals.

Practice processes

Explore Relationship Management processes, including key activities, and learn how to integrate the practice into the organisation's value stream to enhance stakeholder satisfaction and drive business value.

Roles and competencies

Focus on the key roles of the Relationship Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for building and managing relationships effectively.

Information and technology

Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement.

Partners and suppliers

Focus on the role of partners and suppliers in the Relationship Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.

ITIL capability model

Explore how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for relationship management.

Practice success

Focus on recommendations for Relationship Management practice success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of strong relationships and the achievement of business objectives.

• Expertly crafted content

Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.

• Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

• Accessible learning

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after taking your exams.

• Diverse learning resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference guides.

• Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

• Interactive eLearning

Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

• Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Relationship Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

• 20 questions
• Multiple choice
• 30 minutes
• Closed book