ITIL 4 Specialist: High-Velocity IT eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Digital Transformation Strategies

Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.

Agile and DevOps Principles

Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.

Lean and Continuous Improvement

How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.

Automation

Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation

Digital Product Management

Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.

Service Resilience

Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.

Service Performance Metrics

Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.

Customer-Centric Approaches

Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.

Culture

Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.

• Expertly Crafted Content

The course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and fully aligned with requirements.

• Up-to-Date and Reliable

Rest assured, all your study materials are always current and in sync with the official exams.

• Convenient access to resources

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

• Diverse Learning Resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.

• Engaging Introduction

Kickstart your learning journey with a welcome video featuring industry experts that will ignite your enthusiasm for what lies ahead on your certification path.

• Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

• Interactive eLearning

Immerse yourself into our exciting interactive experience and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

• Learning Resource Kit

Study with the ITIL 4 Specialist: High-Velocity IT Learning Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

• 40 questions
• Multiple choice
• 90 minutes
• Closed book