CSR Volkswagen AG

Customer Specific Requirements training is designed to improve understanding and competency with IATF 16949 requirements. IATF 16949 and Customer Specific Requirents define the fundamental quality system requirements for Automotive Industry Suppliers. All IATF 16949 requirements and the Customer Specific Requirements shall be addressed by the organization’s quality system. RQM Cert provide customized trainings according the followig requirements:

• Customer Specific Requirements BMW Group
• Customer Specific Requirements Daimler AG
• Customer Specific Requirements FCA
• Customer Specific Requirements Ford Motor Company
• Customer Specific Requirements Groupe PSA
• Customer Specific Requirements Groupe Renault
• Customer Specific Requirements Volkswagen AG
• Customer Specific Requirements Volvo Car Group

Training prerequisites - it is recommended that participants to have knowledge about IATF 16949 and ISO 9001 quality management system requirements.

• Top Management
• Quality Managers
• IATF 16949 Process Owners
• Quality Engineers
• Quality Supervisors
• Production Leaders
• Production Supervisors

To access a virtual classroom you must have the following:

• PC or laptop with internet access
• microphone and speaker (headset recommended)
• webcam

• IATF 16949 and Customer Specific Requirements
• Volkswagen Group Customer Specific Requirements for use with IATF 16949:2016
• Product safety
• Auditor competency, Audits
• Communication with the client
• Important characteristics, special features
• Planning design and development
• Product development with embedded software
• Supplier selection
• Second party audits
• Control plan
• Tool and device management.
• Release of products and services
• Dimensional inspection
• Customer satisfaction
• Internal audit, Product audit, Action plan

• Quality requirements, responsibilities, results rating
• Customer Specific Requirements and cost recovery
• Supplier Audit (SL)
• Potential Analysis (POT)
• Process Audit (VA)
• Verification Vudit (D / TDL)
• Supplier Technical Review (TRL)
• Supplier Management (ULM)
• Problem Analysis (PA)

• Integral QPN, Maturity level
• QTR Technical Requirements
• Samples, components, and results
• Accepting the process
• Hardware management for electrical components
• Maturity level

• Supplier evaluation, portal interpretation
• B2B Volkswagen AG,
• Complaints management
• Cockpit Supplier (SCQ)
• Score Cards
• Chart data
• KPM - QS
• QTS complaints Audi AG 8D - report according to VDA Standard