Prior to filling in and submitting the registration form for the course, please carefully read our participation RULES. Unless you accept our rules, do not send the registration form for the course. By filling in the registration Form for the course, you agree with the Terms and Conditions of Participation.
1. DEFINITIONS, TERMS
Art. 1.1. This document contains the terms and conditions of using the services offered by SC RQM Certification SRL (hereinafter referred to as RQM Cert) through https://www.rqmcert.com. This document defines the terms according to which RQM Cert agrees to provide products and services to its clients and users. This document is an agreement between RQM Cert and its CLIENTS. All CLIENTS and users of RQM Cert services are subjected to these terms and conditions so that the use of the RQM Cert services implies accepting and observing the Terms and Conditions of Use.
Art. 1.2. The terms presented below are equivalent to an agreement and are regulated by the provisions set forth in the following normative acts:
ORDINANCE no. 130 of August 31, 2000 regarding the legal treatment of remote agreements, approved by Law no. 51/2003;
LAW no.365 of June 7, 2002 on the electronic commerce;
THE (EU) REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND COUNCIL of April 27, 2016;
ORDINANCE no. 129/2000 on the professional training of adults - the Romanian Government.
Art. 1.3. RQM Cert – is hereinafter defined and denominated S.C. RQM Certification S.R.L., TIN: RO34221359, Trade Register: J35/591/2015 Account: RO93 CECE TM01 30RO N093 3136, opened with CEC BANK TIMISOARA, Address: Calea Circumvalatiunii nr 2-4, INCUBOXX, office 101, Timisoara, jud Timis, in its capacity as PROVIDER. The CLIENT is the natural or legal entity that uses the services of RQM CERT.
Art.1.4. NOTIFICATION ON THE PROTECTION OF PERSONAL DATA
The data necessary for a good communication with our CLIENTS is requested upon observing the following principles:
principle of responsibility – as a data processor we are responsible for observing the legal provisions as well as the ethics that governs the processing of personal data;
principle of transparency – which is observed by the complete, accurate and objective informing regarding the collected data and the purpose for such collection;
principle of limiting the processing purpose – the data will be used only for the purpose it was collected, which is indicated below;
principle of data accuracy – the personal data collected must be accurate and constantly updated;
principle of limiting the data storage – the personal data is not to be stored for a longer period than the one necessary for the purpose it was collected;
principle of integrity and confidentiality – we undertake to ensure the protection of the personal data, both against external risks and against any possible internal incidents.
RQM CERT pays special attention to the confidentiality of data. As such we only request the data necessary for a good communication with our CLIENTS. Also, we have to mention that RQM CERT processes personal data for the sole purpose of offering services to its clients (data necessary to elaborate invoices for the clients and to communicate with them in order to provide the services acquired from us).
This article is designed in order to offer you details about the way we collect this data, why we collect it and how we use it. Also, we describe to you the way you may see and manage this data.
Art.1.4.1. WHAT INFORMATION DO WE COLLECT? HOW DO WE COLLECT THIS INFORMATION?
We collect personal data so as to offer you an experience as pleasant as possible when using our services. The great majority of this data we collect it directly from you, in the following cases:
When you register for the courses offered by RQM CERT by filling in the on-line and on-paper participation form;
When you send a message by using the contact form.
The personal data mentioned above is taken and collected based on the express and unequivocal consent given upon free transmission, by informing the purpose for which the data is collected as provisioned in art. 1.4.2, the CLIENT being entitled to withdraw their consent.
Art.1.4.2. PURPOSE OF COLLECTING THIS DATA
To communicate with the client (administrative, commercial, technical);
To create invoices;
To issue graduation certificates for the courses or to confirm participation.
THE DATA IS NOT USED FOR ANY OTHER PURPOSES THAN THOSE RELATED TO THE GOOD COMMUNICATION WITH THE CLIENT, THE DATA IS NOT SOLD FOR MARKETING/COMMERCIAL PURPOSES.
Art.1.4.3. WHO HAS ACCESS TO THIS DATA?
The RQM CERT personnel;
The external Accounting service (only for the data related to invoicing)
Collaborators (Security auditors, auditors of certificate management systems, other services strictly related to the functionality of the RQM Cert platform);
National or international governmental or civil authorities, whose business object is to supervise that the national and international legislation in force is observed;
The National Qualification Authority - ANC (only for the participants in the ANC accredited courses).
Art.1.4.4. HOW CAN YOU SEE, MODIFY AND DELETE THE INFORMATION THAT WE STORE ABOUT YOU.
Should you request deletion of your data, such deletion shall be done in maximum 30 days provided that this data has not yet been used in relation with you regarding the acquired and active services, or if unnecessary in other legal situations (fiscal legislation or that regarding the prevention and combating the cybercrime).
Art.1.4.5. SECURING AND STORING DATA ABOUT YOU.
We abide by the common, generally accepted standards when processing, storing and securing the data, including encrypting it in certain situations. Transmitting data through the internet is not completely safe. Though we shall do our best to protect your data, we cannot guarantee the security of your data transmitted through our website; any transmission is made at your own risk. Subsequent to receiving your data, we shall use strict procedures and security features to try and prevent unauthorised access. RQMCERT maintains this data as long as necessary to offer you the services you have acquired from us, but also afterwards for a series of legal grounds, such as:
Based on the law, agreement or other similar obligations applicable in our line of business;
To store, resolve, defend and impose our contractual rights;
To keep accounting records.
Art.1.4.6. AGE-RELATED RESTRICTIONS
Our services are available to be acquired by persons over 18 in accordance with the legislation in force. If you know or if you have any reasonable suspicions that one of our services has been acquired by a person who does not meet the age requirements, please contact us.
Art.1.4.7. AMENDMENTS IN THE CONFIDENTIALITY POLICY
RQM CERT reserves the right to amend the confidentiality policy. Material amendments related to this policy shall be communicated within 30 days from becoming effective after being published on www.rqmcert.com.
Art.1.4.8. COMPETENT AUTHORITY FOR DATA PROTECTION
National Authority for the Supervision of Personal Data Processing
Address: B-dul G-ral. Gheorghe Magheru 28-30,
Sector 1, postal code 010336, Bucharest, Romania
Telephone: +40.318.059.211; +40.318.059.212
Art.1.4.9. QUESTIONS, COMPLAINTS OR DELETION REQUESTS
If you have any questions, complains or deletion requests, please send us your message on e-mail to the following address: email@example.com, on the telephone at 0356 17 30 20 (working hours M-F between 8,00 – 16,00)
We shall answer your request within a maximum of 30 days.
2. RIGHTS AND OBLIGATIONS OF THE USER AND CLIENT
Art.2.1. THE CLIENT undertakes to use the Service completely abiding by the Romanian legislation.
Art.2.2. THE CLIENT undertakes to immediately notify the PROVIDER, about any amendment regarding the Client’s Identification Data. Otherwise, the PROVIDER does not assume responsibility for the accuracy of the data that has not been updated by the USER/CLIENT.
Art.2.3. Notwithstanding other contrary provisions in this Agreement, the CLIENT understands and agrees that the information displayed through its site, except for the general page of this agreement, is presented as information and cannot make the object of any possible disputes or legal actions or evidence within such legal procedures. The only information that may be the object of a possible dispute or legal action is that mentioned in the direct correspondence with us.
Art.2.4. The CLIENT is solely liable for the information transmitted on the internet, by abusively using the contracted services.
Art.2.5. To make sure that the payment of the contracted Services is made on time without exceeding the due date.
Art.2.19. WITHDRAWAL RIGHT In accordance with the emergency Ordinance no. 34/2014 on the consumers’ rights within the agreements concluded with professionals, as well as for the amendment and completion of the normative acts, except the cases expressly stipulated by the law, the consumer benefits from a 14 day period to withdraw from a remote agreement or from an agreement from outside the commercial locations, without any need to justify the withdrawal decision and without any additional charges.
The withdrawal period mentioned above expires within 14 days from the conclusion of the agreement, for service provision agreements.
The service provision agreements are exempted from the withdrawal right regarding remote agreements and agreements from outside the commercial locations, after the complete provision of services, if the execution began with the consumer’s prior express agreement and after the consumer confirmed that they have acknowledged that they would lose the withdrawal right after the agreement has been completely executed by a professional.
The date for the conclusion of the agreement is the date when both parties affix their signatures.
In order to exert your withdrawal right you must inform us about your decision to withdraw from the agreement, by using a non-equivocal statement, such as a mailed letter, fax or e-mail. The withdrawal right may not be exerted after the services have been completely provided. In such cases, the consumer declares to have been aware of losing their withdrawal right after the agreement has been completely executed by SC RQM CERTIFICATION SRL.
2.20 RIGHT TO BE FORGOTTEN, RIGHT TO POST DATA AND RIGHT TO OPPOSE THE PROCESSING
2.20.1 THE CLIENT has the right to have its personal data deleted from any records and from any stored IT support by observing the applicable internal legal regulations related the storage term.
The processor has the obligation to delete the personal data should one of the following cases apply:
the personal data is no longer necessary for the purposes for which it was collected or processed;
the person in question withdraws their consent upon which the processing was based and there is no other legal ground for processing;
the person in question opposes the processing.
2.20.2 The CLIENT has the right to receive the personal data that concern it and that it has provided to the processor in a structured format which is frequently and which may be automatically read and has the right to transmit this data to another processor, without any preventions from the processor to whom the personal data was provided in case
the processing is based on consent.
the processing is carried out by automatic means.
2.20.3 The CLIENT has the right, for reasons related to their particular situation, to oppose the processing of the data that concerns such situation, including the creation of profiles based on those provisions, except when such processing is necessary for the performance of a task which serves a public interest or which results from the exercise of the public authority the operator was vested with and when the processing is necessary for the processor’s or for a third party’s legitimate interests, except when the fundamental interests or rights and liberties of the persons in question prevail, in which case it requires the protection of personal data especially when the persons in question is a child.
3. PROVIDER’S RIGHTS AND OBLIGATIONS
Art.3.1. PROVIDER undertakes to carry out the activities that make the object of the agreement with the professionalism and diligence proper to the assumed engagement and to the fame gained on the Romanian training services market. The CLIENT has the right to check the way the services are provided in order to establish their conformity with the agreement concluded between the parties.
Art.3.2. The PROVIDER ensures all materials necessary to carry out the professional training programme in good conditions (participant handbook, practical applications, evaluation tests and graduation certificates from those who passed the exam) in Romanian and in English.
Art. 3.3. Failure to finish the course for reasons imputable to the provider (who no longer offers the training courses contracted) gives the CLIENT the right to request and obtain the reimbursement of the price paid and compensations on damages for the prejudice caused.
4. INVOICING AND PAYMENTS
Art. 4.1. The CLIENT agrees to pay the equivalent value of our services in accordance with the terms convened upon in the agreement or order.
Art. 4.4. All invoices shall be e-mailed.
Art.4.5. The rates for the products and services are set based on the price general offer displayed online on the website www.rqmcert.com.
The PROVIDER shall offer the CLIENT/USER its services based on the general price offer and the calculations resulted from using the additional facilities.
Art. 4.6. The service price is set in Euro according to the BNR currency exchange or in RON, and it does not include VAT and the payment shall be made by the CLIENT in lei, in accordance with the issued invoices. The CLIENT undertakes to pay the price for the provided services, as well as any additional fees necessary to gain access to the optional services offered by the PROVIDER.
Art. 4.7. The service and product rates may be amended based on the agreement of the parties.
The PROVIDER may propose the CLIENT to amend the rates and services if the legislative amendments, amendments to the PROVIDER’S prices and rates or amendments to the costs that would influence the rates set in the agreement and would justify such an initiative.
Art. 4.8. The invoices are exclusively e-mailed in PDF format. Pursuant to Art. 155 in the Tax Code, paragraph 6, affixing the signature and seal on the invoices is not mandatory (http://codfiscal.money.ro/art-155-facturarea/).
Art. 4.9. RQM CERT recommends to confirm the payments by sending a copy of the payment instrument certifying such payment by e-mail to firstname.lastname@example.org.
5. INTERNATIONAL TRANSFER OF DATA
Art. 5.1. RQM Cert offers training services accredited by organisms certifying the personnel as follows: PECB Canada and AXELOS Great Britain.
Art. 5.2. In order to provide training services and to issue graduation certificates, RQM Cert sends the participants’ data to the certification organisms mentioned in Art. 5.1. The data collected and transmitted is: the participant’s last name, name and e-mail address.
We do not intend to transfer your personal data outside the EEA unless there is adequate protection, including: (I) a decision regarding the adequacy issued by the European Commission regarding the destined country or countries; (ii) a “confidentiality shield” certification (iii) relevant mandatory corporate rules; (iv) an approved code of conduct, together with the mandatory and enforceable commitments of the data processor from the country outside the EU and EEA; (v) an approved certification mechanism, together with the mandatory and enforceable commitment of the data processor or of the person authorised by the data processor in a country outside the EEA to apply the appropriate guarantees; or (vi) standard EU contractual standards approved by the European Commission.
6. RETURN POLICY:
Art. 6.1. The CLIENTS are entitled to the full reimbursement of the advance payments, where the services have not been yet provided.
Art. 6.2. Full reimbursement shall not apply to the services provided.
7. RESTRICTING LIABILITY
Art. 7.1. We cannot be considered liable for damages caused by not passing the exams, the non-delivery of the certificates by the courier companies or for the deliberate delay of certificates by the partner certification organisms.
Art. 7.2. RQM CERT offers free technical assistance to all clients to ensure the good functioning of the services offered.
8. FINAL PROVISIONS
Art. 8.1. If, for any reason, you should feel unsatisfied with the services we offer, do contact us and let us know what the problem is so that we could solve it. In case we are unable to solve the problem and you wish to interrupt the contact, you may inform us so we could reimburse the amounts you have paid in advance.
Art. 9.1. All promotions shall be announced on our website and communicated to our clients.
Art. 9.2. The promotions are available only during the period announced on the website.
10. CONTACT DETAILS
Should you have any questions related to the protection of personal data, you may contact us at any time:
Address: Calea Circumvalatiunii nr 2-4, INCUBOXX, office 101, Timisoara, jud Timis, Romania.
Tel. 0040 356173020
”The terms and conditions of use” shall be filled simultaneously with the agreement concluded by the parties.