ITIL 4 Practitioner: Change Enablement eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Key concepts

Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.

Practice success factors

Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Change Enablement in achieving controlled and successful change implementation.

Practice processes

Explore Change Enablement processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless and coordinated change activities.

Roles and competencies

Focus on key roles within Change Enablement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing change initiatives.

Information and technology

See how Information and Technology can support and enable Change Enablement to deliver improvements, providing tools and systems for effective planning, tracking, and implementation of changes.

Partners and suppliers

Explore the role of partners and suppliers in Change Enablement, understanding how to collaborate effectively to enhance change processes and ensure successful outcomes.

The ITIL capability model

Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement.

Practice success

Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.

• Expertly crafted content

Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.

• Up-to-date and reliable

Rest assured, all your study materials are always current and in sync with the official exams.

• Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

• Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.

• Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

• Interactive eLearning

Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

• Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Change Enablement Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

• 20 questions
• Multiple choice
• 30 minutes
• Closed book