ITIL® 4 Foundation eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Service management concepts

Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

Service value system

Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

Four dimensions of service management

Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

Guiding principles

Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.

Service Value Chain

Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.

ITIL practices

Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

Continuous improvement

Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.

Key metrics and performance indicators

Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

Service Level Agreements

Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

• Up-to-date and reliable

You can trust that all your study materials are always current and in sync with the official exams, guaranteed.

• Accessible learning

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

• Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences through workbooks for in-depth study, official books and quick reference guides.

• Engaging introduction

Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.

• Official eBook

Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.

• Learning Resource Kit

The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.

• Interactive eLearning

Immerse yourself in a high level of interactivity, complete with quizzes and knowledge checks. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and informative.

• 40 questions
• Multiple choice
• 60 minutes
• Closed book