ITIL 4 Practitioner: Incident Management eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

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first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

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opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.v

Key Concepts

Understand the purpose and key concepts of Incident Management, including its role in restoring normal service operations swiftly following disruptions.

Practice Success Factors

Learn about practice success factors (PSF) and key practice metrics, crucial for evaluating Incident Management effectiveness and ensuring timely resolution of incidents.

Practice Processes

Explore Incident Management processes, including key activities, and discover how to seamlessly integrate them into your organisation's value stream to minimise service downtime.

Roles and Competencies

Focus on key roles within Incident Management, and understand how to position the practice effectively within your organisation. Develop competencies necessary for efficient incident resolution.

Information and Technology

Discover how Information and Technology can support and enhance Incident Management processes, enabling quicker incident detection, diagnosis, and resolution for improved service delivery.

Partners and Suppliers

Explore the role of partners and suppliers in Incident Management, and learn how to collaborate effectively to leverage external expertise and resources during incident response.

The ITIL Capability Model

Gain insights into how the ITIL capability model supports the development of Incident Management capabilities, ensuring alignment with industry best practices and organisational needs.

Practice Success

Learn strategies for succeeding with Incident Management, understanding how it is underpinned by the ITIL guiding principles to ensure efficient incident resolution and service restoration.

• Up-to-Date And Reliable

Rest assured, all your study materials are always current and in sync with the official exams.<br /><br /><br />

• Convenient Access To Resources

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

• Diverse Learning Resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, official books and quick reference guides.

• Official eBook

This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.

• Interactive eLearning

Immerse yourself into our exciting interactive experience and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

• Learning Resource Kit

Learn with the Official ITIL 4 Practitioner: Incident Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

• 20 questions
• Multiple choice
• 30 minutes
• Closed book