ITIL®4 Foundation in Romania

ITIL is the most widely recognized framework for IT and digitally enabled services in the world. It provides comprehensive, practical and proven guidance for establishing an effective service management system.

What is ITIL®?

ITIL® is used by millions of professionals globally. Businesses are built on ITIL®.

ITIL® supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

ITIL®, a professionally recognized certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

Target Group

The target group of the ITIL®4 Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.


Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  • Service management as a practice (comprehension)
  • The ITIL® service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

ITIL®4 Foundation Course

The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, IT service management as described in the ITIL®4 Service Strategy, ITIL®4 Service Design, ITIL®4 Service Transition, ITIL®4 Service Operation, ITIL®4 Continual Service Improvement, ITIL®4 Introduction and ITIL®4 Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
Candidates for the ITIL®4 Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.


ITIL®4 Foundation Online Examination

Online Proctored Examination

You can take your exam from almost any place you want. A computer, webcam and internet connection are all you need to take the next step in your career and become certified.

  • Multiple choice, 40 questions. The questions are selected from the full ITIL Foundation Certificate in IT Service Management examination question bank.
  • Maximum 60 minutes for all candidates in their respective language
  • Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
  • Pass score: 26/40 or 65%
  • Closed book.


ITIL®4 Foundation eLearning self-study

The core components of the course include the course videos and the self-study guide. The course videos help you to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips. The case study is based on a fictitious organization, ‘Axle Car Hire’ and focuses on describing how and organization adopts the ITIL®4 guidance through ITIL® guiding principles, service value chain, continual improvement model, and ITIL® practices.
The rich learning experience is supported by additional learning tools such as pre-reading guide, post-reading guide, and a set of quick reference cards. In addition to these core components, the learning track comprises pre-reading guide, post-reading guide, a set of quick reference cards, summary podcast, sample exams, and practice questions.
Delivery Information: This product is delivered as a voucher. After ordering, the voucher(s) will be assign to your account.
Delivery Format : eLearning
Language: English (en-US)
Duration: 12 hours
Content: ITIL® 4 Foundation Pro courseware (Self-Study e-book), ITIL 4 Foundation Practice Questions, ITIL 4 Foundation Sample Papers, Examination Voucher


Included in ITIL®4 Foundation Training fee

  • ITIL®4 Foundation precourse reading
  • ITIL®4 Foundation training material
  • ITIL®4 Foundation sample papers
  • Experienced ITIL® trainer
  • Examination Voucher

Course Dates and Prices