ITIL 4 Specialist: Create, Deliver and Support eLearning
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
What will you learn?
Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.
Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
Continuous Improvement
Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
ITIL 4 Principles
Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Learning Resource Kit
- Up-to-Date and Reliable
Rest assured, all your study materials are always current and in sync with the official exams.
- Accessible Learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.
Package Inclusions
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Package Inclusions
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Official eBook |
YES |
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Exam Voucher |
YES |
| Learning Resource Kit |
YES |
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Interactive eLearnings |
YES |
| Auto-marked sample papers |
YES |
Exam essentials
- Official eBook
This guide is a valuable exam preparation resource, which will be your go to reference for your work, further studies or professional development.
- Interactive eLearning
Immerse yourself in our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
- Exam retakes
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
- Learning Resource Kit
Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
- Official mock exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.