ITIL 4 Specialist: Drive Stakeholder Value eLearning

Industry-recognised
certification

Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers'
first choice

Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

New career
opportunities

Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

Understanding Stakeholder Needs And Expectations

Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.

Customer Experience Management

Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.

Service Relationships

Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.

Value Co-creation

Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.

Service Level Management

Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.

Service Metrics And KPIs

Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.

Customer Journey Mapping

Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.

Service Improvement

Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.

Communication And Collaboration

Foster positive stakeholder relationships through effective communication and collaboration.

• Up-to-Date And Reliable

Rest assured, all your study materials are always current and in sync with the official exams.<br /><br /><br />

• Convenient Access To Resources

The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.

• Diverse Learning Resources

Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, official books and quick reference guides.

• Official eBook

This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies or professional development.

• Interactive eLearning

Immerse yourself into our exciting interactive world and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.

• Learning Resource Kit

Learn with the ITIL 4 Specialist: Drive Stakeholder Value Learner Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.

• 40 questions
• Multiple choice
• 90 minutes
• Closed book